LOGISTICS

Technical Support and Troubleshooting

While commercial-grade digital signage is highly reliable and designed for longevity and durability, like any other technical solution, interruptions can occur from time to time. SIGNWAVE® Australia and our digital vendor equipment providers offer multiple levels of technical support to ensure your messages are up and running with minimal downtime.

Digital Signage Support

Level 1

We will troubleshoot minor issues by phone.

Level 2

We will take over the digital signage by remote control so our support staff can dig deeper into any problems that arise.

Level 3

We will facilitate on-site repairs of replacements as indicated by your warranty and/or service agreements.